to meaningfully simplify business processes in a way that boosts efficiency, reduces costs and creates a holistic customer experience. You’ve never seen it done on this scale before.
Show & Sell Online
People like to see before they buy. They also appreciate human contact – even online. With CallMe360 Live we provide you with a setup for a live, real life showroom online. Because we believe in human contact in the digital world.Take a look
The Communication Epicenter
We call our call center — Excellence Center — and with good reason. It is not only state of the art facilities and software manned by highly qualified communicators, but also an important data and opinion collection tool. We cover voice, instant message and other channels as per your brands needs and provide smart analysis that can sigmify your customer relations.
Comprehensive Customer Relations
Manago360 CRM is an example of our total experience approach: we cover every aspect of inbound and outbound consumer contacts and supplement it with automated customer feedback across the internet. The platform integrates easily with any tools you might have in place and can be tailored to provide significant impact straight away. Your CRM should sigmify. Start with Manago360 and create your own total experience!
Always Aptly Staffed
CallMe3.0 sigmifies the planning of in-house and outsourced sales, administrative, logistic and other staff. Based on customer peak times and other point-of-sale metrics we help you optimise your workforce so you never miss a customer.
Quiz For Knowledge
TestMe360 sigmyfies the training of your employees so that it is simple and meaningful at the same time. As a fully customisable solution it can be your one stop for all your training and staff development needs.
Your Ear To The Ground
Opinello is a tool to quantify the immeasurable benefits of online opinions about your products and services. In a truly sigmified way this innovative tool provides you with a meaningful digest at any time and alerts to any unusual activity you might want to look into more closely. A gamechanger and — as anything we do — fully customizable to your company’s needs.
Beat The Bookings
A lot of customers is a blessing, there comes a point however when booking turns it into a curse. Booker signifies all the little details that go into smooth appointment scheduling to make the process seamless to your customer and manageable by your staff. Ready to be tailored to any business or service, Booker comes with a plethora of tools that make booking both automated and human enough to deliver a truly satisfying experience.
In sigma we believe in total experience — a sum of customer, employee and user experience. None of these should be ever taken in separation, but they often are. What sets us apart is an real-life approach, that does not get bogged down in abstract theory and gets down to business.
Who we are
The unique approach of Sigma CEM is a result of a diverse background of our team. Core members have held c-level positions in international retail and blue chip organizations, in all major areas of activities (Marketing, Operations, Procurement, Services, Online etc). Whatever your business is, we probably know it in and out, and can avoid tunnel vision that often stems from limited perspective.
Realist. Always shoots for the stars, while keeping his feet firmly on the ground. Deeply cares about user experience and the business bottom line of any innovation. Vast experience in managerial positions. Believes great visions need to be realistic.
Enabler. Responsible for data management and stability of IT systems. Believes client experience begins with employee experience and makes sure innovations work seamlessly on all fronts.
Changemaker. An expert in transition, change and cross-cultural management, whether it be between borders, departments, fields or business models. Always prepared to look beyond, challenging fixed thinking patterns and pinpointing simple solutions.
What We’ve done
The consumer electronic omnichannel retailers connecting their brick and mortar stores to an online experience, providing SIGMA live video shopping experiences that deliver personalized customer experience for well-known international premium brands like Electrolux, Dyson or e.g. DeLonghi.Take a look
SIGMA Manago360 solution created a coherent contact center supporting Castorama customers during their entire customer journey. Even though the solution is customised it is efficient, cost-saving and guarantees a holistic customer relationship management.Take a look
Netto improved the efficiency of their contact center, reduced the handling time of all communication channels, is being able to intervene quickly to address any criticism, and is elevating the brand experience for their customers with SIGMA excellence centre solution.Take a look
Citizens can take care about their public governmental affairs without leaving their homes. SIGMA is taking public service to a next level by optimising cost and giving public services a human face.Take a look
SIGMA has brought offline sales expertise to the online customers of Krups, WMF, Tefal and Rowenta, by connecting online customers with personal sales assistance in real-time or by pre-booking a live consultation.Take a look
Elevated customer experience for shoppers using targeted insights, customer data points and feedback collected with SIGMA Opinello solution.Take a look
UNICEF fulfils its B2B online orders using SIGMA web-shop, fulfilment and supply chain know how & technology.Take a look
The SIGMA QR-code marketing-, sales- and after-sales solution for Grohe is providing a new online customer experience in offline retail: innovative, customer focused, cost effective and measurable.Take a look
Dr. Max supports its customers in their daily health and sanitary questions with a personal touch, regardless of where they shop, with help from CallMe360 LIVE by SIGMA.Take a look
Electrolux customers convert 10 times higher on their products and customer satisfaction hits 94% with the help from SIGMA´s live commerce solutions.Take a look
Jura employees supported by SIGMA virtual sales solution are consulting customers in over 92 retail stores all over Europe.Take a look
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