Netto

Netto improved the efficiency of their contact center, reduced the handling time of all communication channels, is being able to intervene quickly to address any criticism, and is elevating the brand experience for their customers with SIGMA excellence centre solution.

Challenge

Increase the efficiency of Netto contact center.

Solution

Outsourcing of call center with flexible, well-trained employees and inclusion of all communication channels.

Result

Cost saving of over 30%, improved FCR rates achieving close to 90%.