SIGMA has brought offline sales expertise to the online customers of Krups, WMF, Tefal and Rowenta, by connecting online customers with personal sales assistance in real-time or by pre-booking a live consultation.

Challenge

Increase the online NPS score and brand loyalty of Groupe SEB brands.

Solution

Implementation of CallMe360 LIVE in Groupe SEB brand stores to connect customers with personal sales assistants in real-time or by pre-booking a live consultation.

Result

Constant online NPS of over 70 and conversion rate of 33%.