The SIGMA QR-code marketing-, sales- and after-sales solution for Grohe is providing a new online customer experience in offline retail: innovative, customer focused, cost effective and measurable.

Challenge

Increase the service quality for Grohe products on the POS.

Solution

Placing QR-codes next to products or expositions at the POS. After scanning a connection with an online promoter is established and a personal online product consultation out of an offline store is starting.

Result

Continuous support of retail sales employees with hundreds of connections per week achieving a customer satisfaction rate of 92%,