The SIGMA QR-code marketing-, sales- and after-sales solution for Grohe is providing a new online customer experience in offline retail: innovative, customer focused, cost effective and measurable.
Challenge
Increase the service quality for Grohe products on the POS.
Solution
Placing QR-codes next to products or expositions at the POS. After scanning a connection with an online promoter is established and a personal online product consultation out of an offline store is starting.
Result
Continuous support of retail sales employees with hundreds of connections per week achieving a customer satisfaction rate of 92%,