Netto / POLOmarket / eurocash / Castorama

Elevated customer experience for shoppers using targeted insights, customer data points and feedback collected with SIGMA Opinello solution.

Challenge

Know and understand the customers.

Solution

Implementation of SIGMA Opinello to gain customer data points and feedback during and after their shopping experience on regular level.

Result

Constant NPS results of 70+. Transformation of detractors, building of long-term customer relations, boosting the brand image and implementation of “customer” alert system based on defined performance indicators.