Electrolux customers convert 10 times higher on their products and customer satisfaction hits 94% with the help from SIGMA´s live commerce solutions.
Challenge
Enable a personalized shopping experience while closed stores during lockdown period.
Solution
Industry first implementation of CallMe360 LIVE shopping solution with SIGMA implementing a complete retail solution taking not only care of system implementation but also hiring e-promoters and renting Electrolux studio.
Result
Significant increase of shopping basket, conversion rate and hitting an almost 100% customer satisfaction rate. Continuation of service after lockdown period.